Refund Policy
Our commitment to fair and transparent refund practices.
Last updated: October 2026
1. Overview
At Sclera, we want you to be fully satisfied with your subscription. If you are not happy with your purchase, you are eligible for a full refund under the terms described below. All payments are processed by our authorized payment provider.
2. Eligibility
You may request a full refund within 14 days of being charged for a subscription payment. This applies to both initial purchases and renewal charges. Refund requests made after the 14-day window will not be eligible, except where required by applicable law.
3. How to Request a Refund
To request a refund, please contact us at sclera.support@gmail.com with your account email address and the reason for your request. We aim to respond to all refund requests within 3 business days.
4. Refund Processing
Refunds requested within the 14-day window are processed as a full refund of the most recent charge through our payment provider and returned to your original payment method. Please allow up to 10 business days for the refund to appear on your statement, depending on your payment provider.
5. What Happens After a Refund
Once a refund is issued, your account will be downgraded to the Free plan at the end of your current billing period. Your projects and content will remain accessible, but features exclusive to the Pro plan will no longer be available.
6. Non-Refundable Situations
Refunds will not be issued in the following cases: (a) the refund request is made more than 14 days after the charge; or (b) the account has been terminated for violation of our Terms of Service. Refund requests made within the 14-day window are honored regardless of usage.
7. Cancellation
You may cancel your subscription at any time from the billing page in your dashboard. Upon cancellation, your Pro access continues until the end of the current billing period, after which your account automatically downgrades to the Free plan and no further charges are made. Cancellation does not automatically trigger a refund; if you would like a refund, please contact us separately.
8. Changes to This Policy
We may update this Refund Policy from time to time. If we make material changes, we will notify you by updating the date at the top of this page and, for significant changes, by email. Your continued use of the Service after any changes constitutes acceptance of the updated policy.
9. Contact
If you have any questions about this Refund Policy or need assistance with a refund request, please contact us at sclera.support@gmail.com.